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Your 24/7 Virtual Health & Wellness Resource

What is TimelyCare?

TimelyCare is a virtual health and wellness platform that provides free 24/7 access to care from real doctors, licensed counselors, and health coaches. Whether you’re sick, stressed, or just need someone to talk to about life’s ups and downs, TimelyCare is here to support your well-being.

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Why Use TimelyCare?

  • Convenient 24/7 care – Physical and mental health issues often present themselves outside regular business hours, and TimelyCare makes seeking support or treatment as easy and convenient as making a video or phone call. Nationally, half of mental health care visits through TimelyCare occur after regular business hours or on weekends.
  • Reduced wait times – Many campus counseling centers often have a 2-3 week wait time for appointments, whereas students can typically connect with a TimelyCare provider in less than 5 minutes.
  • Diverse provider network – TimelyCare’s diverse and culturally responsive provider network reflects and is proud to serve students who embody diversity in race, ethnicity, gender identity and expression, age, religion and worldview, language, health, ability, sexual orientation, socioeconomic and immigration status, and more. More than half of mental health providers identify as people of color. The platform also offers professionals who identify as LGBTQIA+, speak multiple languages, and translation services to support more than 240 languages. Users scheduling services can choose to meet with a specific provider or select the first available.
  • Peace of mind – TimelyCare is a safe, secure, URAC-accredited and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and followup to ensure continuity of care. Integrations with leading learning management systems ensure students have even more on-ramps to in-the-moment support whenever they need it.
  • Access care from anywhere – TimelyCare’s medical and mental health services are available from anywhere in the United States. All other TimelyCare content and coaching services are available from anywhere in the world.
  • It works – 3 in 4 students say they are more likely to remain in class, improve their grades, and graduate after using TimelyCare.

How to Register

Visit timelycare.com/wust or download the TimelyCare app from your app store and register with your WUST email address. Get started on your health journey in less than 5 minutes.

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FAQs

All students and staff at WUST

Yes, TimelyCare is a HIPPA-compliant platform that maintains your confidentiality just like any other doctor or therapist.

On-demand and scheduled medical and counseling sessions can only be accessed within the United States due to strict licensing requirements across the country. Users will be paired with these care providers in the same state as them.
Health coaching, peer support community, and self-care content can be accessed from anywhere in the world.

Yes! For scheduled appointments, users can select a provider based on their own preferences.

Yes, it’s free for WUST users to access the platform and appointments. Prescription costs are covered by the user.

No, you don't need health insurance to use TimelyCare.

Address

Room 231, Inside the 2nd Floor Library

2900 Eisenhower Ave, Alexandria, VA 22314

Call Us

703-941-2020

WUST is certified to operate by SCHEV. Accredited by ACCSC.

This institution is approved to offer GI Bill® educational benefits by the Virginia State Approving Agency. “GI Bill® is a registered trademark of the U.S Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Website at https://www.benefits.va.gov/gibill/"